Refund policy
At Whitney Made It, many products are custom-made, personalized, or made-to-order. Because of the nature of these products, all sales are final unless otherwise stated below or required by law.
Please review your order carefully before completing your purchase.
Custom Doormats
All custom and personalized doormat sales are final.
Returns, exchanges, and cancellations are not accepted once production has begun.
Customers are responsible for reviewing all names, wording, spelling, colors, and customization details before placing an order.
Doormat Stencils
All stencil sales are final.
Returns and exchanges are not accepted for stencil purchases.
Customers are responsible for reviewing any personalization, wording, spelling, sizing, or other requested details before placing an order.
DIY Supplies and Other Physical Products
All DIY supplies and other physical products are final sale unless the item arrives damaged, defective, or incorrect.
Returns and exchanges are not accepted due to a change of mind, ordering the wrong item, or no longer needing the product.
Digital Products
All digital product sales are final once the product, download, file, template, guide, course, or other digital content has been delivered or access has been provided.
Digital products cannot be returned, exchanged, or refunded after delivery.
If you experience a technical issue accessing a digital product, please contact hello@shopwhitneymadeit.com for assistance.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact hello@shopwhitneymadeit.com within 3 calendar days of delivery.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
After reviewing the issue, the appropriate resolution may include a replacement, correction, store credit, or refund.
Whitney Made It is not responsible for damage caused after delivery, improper use, or normal wear and tear.
Paint & Sip and Public Event Tickets
Paint & Sip and other event ticket purchases are non-refundable.
If you are unable to attend, you must contact Whitney Made It at least 5 calendar days before the scheduled event date to:
- Transfer your ticket to another person, or
- Receive a one-time credit toward a future eligible Whitney Made It event.
Event credits must be used within 6 months of the original event date and have no cash value.
Requests made less than 5 calendar days before the event are not eligible for a refund or event credit.
No-shows will forfeit their ticket purchase.
Event Changes or Cancellations by Whitney Made It
If Whitney Made It cancels an event, affected customers will be offered either a refund or the option to transfer the amount paid toward another eligible Whitney Made It event.
If an event is rescheduled, customers will be notified of the updated event information and available options.
Classes, Sessions, and Other Services
Unless otherwise stated at the time of purchase, payments for classes, instructional sessions, consultations, and other booked services are final.
Additional cancellation or rescheduling terms may apply depending on the service purchased and will be provided during booking when applicable.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible.
Processing times may vary depending on your bank or card provider.
Questions
For questions regarding an order, event ticket, digital product, or this policy, contact:
Whitney Made It
hello@shopwhitneymadeit.com
This policy does not limit any rights customers may have under applicable law.