Shipping policy

Processing Times

Orders are typically processed and prepared for shipment within 1–2 weeks. During periods of high demand, processing may take up to 4 weeks.

Processing time is separate from the time it takes the shipping carrier to deliver your package.

Shipping Carriers & Tracking

Whitney Made It primarily ships orders through USPS and UPS.

Tracking information is provided for all shipped orders once your package has been processed and handed over to the shipping carrier.

Shipping Costs

Shipping costs for doormats and other physical products are calculated based on factors such as package size, weight, destination, and shipping carrier.

For some products, including certain stencil orders, shipping may already be included in the product price.

Any applicable shipping charges will be shown before your order is completed.

Lost Packages

If tracking shows that a package has been lost while in transit, Whitney Made It will work with the shipping carrier to submit a missing package search or claim.

Once the carrier's investigation has been completed and any applicable reimbursement has been issued, Whitney Made It will work with the customer to replace the lost order.

Carrier investigations and claims may take additional time to complete.

Packages Marked Delivered

If tracking shows that your package was successfully delivered but you are unable to locate it, you are responsible for contacting the shipping carrier directly to report the missing package and request an investigation.

Whitney Made It is not responsible for packages that have been confirmed as delivered by the shipping carrier. However, I am willing to assist with information needed for a carrier investigation when possible.

A refund or replacement is not guaranteed for packages marked as delivered.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to Whitney Made It because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping costs required to resend the package.

Whitney Made It is not responsible for packages delivered to an incorrect address provided by the customer.

International Shipping

Whitney Made It ships internationally.

International customers are responsible for all customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product or shipping price unless specifically stated otherwise.

International delivery times vary by destination. Customs processing and other international shipping delays are outside of Whitney Made It's control.

Shipping Delays

Estimated delivery dates provided by USPS, UPS, or other shipping carriers are estimates and are not guaranteed.

Whitney Made It is not responsible for shipping delays caused by the carrier, weather, customs, transportation disruptions, holidays, or other circumstances outside of my control.

Questions

For questions regarding your shipment or tracking information, please contact:

Whitney Made It
hello@shopwhitneymadeit.com