Frequently Asked Questions
Got a question? You're probably not the first. Find answers about orders customization, shipping, doormat care, stencils, and learning with Whitney below.
How long does it take to make my order?
Most Whitney Made It products are made to order. Processing times may vary depending on the product, customization, and current order volume. The most current processing time will be listed on the product page before you order. Processing time does not include shipping time.
What size are the doormats?
Whitney Made It finished doormats are typically 18 × 30 inches, unless a different size is specifically stated in the product listing. Please review the product details before ordering to confirm the size of the mat you are purchasing.
Can I request a custom doormat design?
Yes. Custom doormats are available for customers who want wording or a design created specifically for them. When placing a custom order, provide your requested wording and any other required details as clearly as possible. Custom requests are subject to what can reasonably be created as a doormat stencil and hand-painted onto the mat.
Can I see a proof before my custom order is made?
Yes. For qualifying custom designs, a digital proof may be provided before production so you can review the layout and wording. Please check names, spelling, numbers, and other personalized information carefully. Once a design has been approved and production begins, additional changes may not be possible.
Can I make changes after I place my order?
If you notice an error or need to request a change, contact Whitney Made It as soon as possible. Changes cannot be guaranteed once designing, stencil preparation, or production has started. Customers are responsible for checking personalization, spelling, names, and numbers before submitting an order.
How do I care for my doormat?
For the longest life, keep your doormat in a covered or sheltered area and protect it from prolonged direct sunlight, heavy rain, snow, and standing water. Do not soak or pressure wash the mat. Shake, sweep, or gently brush away loose dirt as needed. If the mat becomes wet, allow it to dry completely.
What are Whitney Made It stencils made for?
Whitney Made It stencils are created specifically for doormat-making. They are not designed for vehicle windows, glass painting, wall painting, signs, or other unrelated applications. If you purchase a stencil, please plan to use it for creating a doormat.
Can I order a custom doormat stencil?
Yes. Custom stencil options are available for customers who need their own wording or doormat design. Your design must be suitable for cutting as a stencil and for use on a doormat. Very small details, extremely thin lines, or artwork that cannot function properly as a stencil may need to be adjusted.
Are the stencils reusable?
Yes. Whitney Made It doormat stencils are designed to be reusable when handled and stored properly. How many times a stencil can be reused will depend on the design, how it is used, and how carefully it is handled between projects.
Do I need experience to learn how to make doormats?
No. Whitney Made It learning options are designed to help you understand the doormat-making process step by step. You do not need to already have a doormat business or professional crafting experience before getting started.
What learning options do you offer?
Whitney Made It offers several ways to learn, including 1:1 instruction, group sessions, tutorials, and digital resources. Available options may change, so visit the Learn With Whitney section of the website to see what is currently offered.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, contact Whitney Made It as soon as possible with your order number and clear photos showing the issue. The order will be reviewed so the appropriate resolution can be provided.
Do you accept returns or exchanges?
Whitney Made It products are generally final sale, especially personalized, made-to-order, and digital products. If your physical order arrives damaged, defective, or incorrect, please contact Whitney Made It for assistance. Be sure to review the product details and all personalization carefully before placing your order.