Shipping & Returns
Everything you need to know about processing, shipping, order issues, and returns is below. Please review these details before placing your order.
How long will my order take to process?
Most physical Whitney Made It products are made to order. Processing times vary by product, customization, and current order volume. The most current processing time will be listed on the product page before purchase. Processing time is separate from shipping/transit time.
How much does shipping cost?
Shipping for physical products is calculated at checkout based on your order and delivery destination. You’ll be able to review the shipping cost before completing your purchase.
When will I receive tracking information?
Once your physical order has been completed and a shipping label has been created, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to scan and update the shipment after the label is created.
Can I change my shipping address after ordering?
If you notice an incorrect shipping address, contact Whitney Made It as soon as possible. Address changes cannot be guaranteed once an order has entered production or been prepared for shipment. Customers are responsible for entering a complete and accurate shipping address at checkout.
What if my package is delayed or appears to be lost?
Carrier delays can occasionally happen after an order leaves Whitney Made It. Please review your tracking information first. If the shipment appears unusually delayed or there is a delivery issue, contact Whitney Made It with your order number so the available next steps can be reviewed.
Do you accept returns or exchanges?
All sales are final. Many Whitney Made It products are personalized, made to order, or created specifically after purchase. Please review product details, sizing, color selections, and personalization carefully before completing your order. Damaged, defective, or incorrect physical orders will be handled separately.
Are digital products refundable?
No. Digital products, tutorials, downloads, and other electronically delivered items are final sale and are not eligible for returns or refunds once purchased.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.